How is Trueprotein different from other supplement companies?  |
| We are very different. |
| I am not sure what to order to best suit my personal needs. There are so many options and its kind of overwhelming. |
| We have all types of customers, from the extremely informed to the novice, regardless of your level of knowledge regarding protein powders and supplements, we can cater to all people. If a customer is not comfortable or does not possess the knowledge of what would be best for them, we do have a few extremely well versed individuals on the True Protein team, that can help the novice up to the expert into offering them a better and more refined supplement for their needs and goals, all free of charge 7 days a week. We all started in health and fitness the same way, with most of us being bombarded with the marketed hype that many retail supplement products promise. Many would-be customers come to our website and become overwhelmed with the endless possibilities of supplement mixes, but we always encourage the novice to ask questions and to read through our unbiased information on our site to learn, after all it is your body. Ask our opinion on something and we will gladly give it to you. We also carry an extensive line of “pre-made” formulas we have designed that we feel best suite and fit many goals. |
| Why is the protein or supplement I ordered a different color or consistency from the last time I ordered? |
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Many variances can happen from time to time and they are completely normal and harmless. These differences on inconsistencies are only visual, they never effect the nutritive values of the product. There are 2 main reasons for inconsistencies, first color differences can happen in the agglomeration (instantizing) process. The level and type of lecithin that is used to agglomerate can change a batches color slightly. As well, from time to time mesh size can differ from one batch to the next. Mesh size is just the particle size of the material; again this doesn’t effect any final nutritive value.
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| Why is my protein foaming up like crazy? |
| Most people think protein powders need to be blended or shaken rigorously. On the contrary proteins of today simply need to only be twisted/stirred with a spoon in a glass. However some proteins and materials are better suited for blending or shaking. We recommend just gently shaking your protein or mix, let it sit for about a minute and it should fully be blended with no lumps. An alternative method that many people use is just use the pulse feature on their blender in 2 or 3 short bursts. |
| I ordered Strawberry (Unsweetened) flavored protein and it is not pink |
| Our standard unsweetened flavors use no type of color additive. So a flavor that typically has a color to it, like strawberry, fruit punch, etc. Will have no color hue to it, it will mix and look like plain protein. |
| I live in Canada, (or a foreign country to the US), can I order? |
| Yes we will ship to any country that will allow us to ship to them. All countries can use the www.trueprotein.com site for accurate shipping quotes and regulations. All countries outside of the United States and Canada must have their protein shipped to them in jugs due to various customs rules and regulations. |
| I am having issues signing in and/or using my password? |
| Please make sure you are using your whole email address, i.e. yourname@whereever.com, and then use the password you have selected. For any reason you can not login, please shoot us an email at inquiry@trueprotein.com and we can reset your password and/or username (email address). |
| I am having problems adding products to my shopping cart, they don’t seem to register. |
| If your internet settings are set to not allow cookies, you will not be able to add product to your shopping cart and ultimately check out. To change your settings: Please click on “tools”, in the tool bar, then click on “internet options”, then click the security tab. At the bottom you will see a “custom level” button, press this and reset to “medium”. |
| Certain areas of your website are not working, what’s the issue |
| Most times it either 2 things, you are using an out of date browser or an obscure browser or you do not have cookies allowed with your browser. Please switch your browser to allow cookies, or update your browser, or use a browser like Microsoft Internet Explorer for ease of use. |
| What is your shipping and turn-around time? I live in the United States |
| We manufacture and ship from Northern San Diego, if you live on the East coast packages will take up to 5 business days for UPS ground, if you are in the Mid West your package should take 2-3 days UPS ground, and if you are in the West, your package will take 1-2 days UPS ground. We also offer 2nd day delivery and overnight delivery with UPS. |
| How long do orders take to ship? |
| We have a strict policy and try our very best to stick to it. If an order comes in before 2 pm PST Monday thru Friday your order will go out the same day. On the rare occasion a product you have ordered is back ordered, we will notify you immediately to see if you want to change your order or if you would like to wait until it comes in. Additionally if you order more than what is backordered, the rest of your order will go out immediately and the remaining part of the order will go out when the backordered item comes in. |
| I live in Canada. What is your shipping and turn-around time? |
| We use UPS standard for all packages into Canada, although we do have 2nd day and overnight service as well. Most packages take around 4-7 business days to arrive into Canada. We have worked long and hard to properly bypass many “customs border slow down” run-arounds, and have taken all customs brokerage in house. So your packages is already cleared customs before your package arrives at the border. WE REPEAT, THERE ARE NO ADDITIONAL TAX, DUTY OR BROKERAGE CHARGES. We have taken on all these charges in house and will never be seen by you our Canadian Customer |
| I live in Canada, am I going to be hit with a duty, tax and custom charges? |
| Absolutely Not. We have worked months putting in place the proper in house custom brokeraging to bypass the many “customs border slow down” run-arounds many Canadians have experienced. All customs brokeraging is now in house, where your package is already cleared customs before it even hits the border. WE REPEAT, THERE ARE NO ADDITIONAL TAX, DUTY OR BROKERAGE CHARGES. We have taken on all these charges in house and will never be seen by you our Canadian Customer |
| I live in another country other than the USA and Canada, What are your shipping turn around times? |
| We offer 2 services with the United States Postal Service, Surface Parcel Post and Airmail. Surface Parcel post can take upwards of 12 weeks or longer and is non-trackalbe, uninsurable, and is at your risk. Airmail will take about 7-10 days for delivery and is much safer than Surface. |
| Why don’t you have a flat-rate shipping charge like other internet supplement companies? |
| Some people have 1lb. orders; some people have 100lb. orders. We charge by the weight and zip-code and make absolutely zero dollars when it comes to shipping. Doing our shipping this way, allows us to have the absolute rock bottom prices with our product line. If you can find a company with a total price lower than ours, please email us and we will do something about this. |
| Why should I buy from you guys, when I can go to the local Health food store and get it today? |
| If you want to at least double your cost for lower grade protein and supplements, go the local route. But if you want the highest quality product for the least amount of money, order with us. For example, a 2lb tub of protein is anywhere from 20.00 to 44.00 of a lesser grade protein, you can buy our high quality whey proteins generally between 8.00 and 14.00 for 2lbs. Considering, on a yearly basis many people go through a tub of protein a week, you’re looking at a savings of roughly 624.00 – 1562.00 a year and that is only for your protein intake, imagine the total savings with supplements included. |
| What payment options do you offer? |
| We offer Credit cards, (Visa, MasterCard, Discover, and American Express), PayPal (paypal@trueprotein.com) money orders, or checks. |
| Im a first time buyer and I was referred to you by someone else who gave me their discount code. Where do i enter the discount code? |
| You enter the discount code during the checkout of your order. |
| Does your protein come with a scoop? |
| No, but you can order one from our site for 0.50 cents or you can use a 1/3 of a cup measuring scoop which is the same size as our standard 70cc scoop. All protein/supplements shipped in jugs, receive a free scoop per jug. |
| How much protein comes in one scoop? |
| Well our most common scoop is our 70cc scoop, which comes out to about 25-30 grams of protein per rounded scoop. Other materials like our supplements and carbohydrates weigh a bit more around 40-50 grams per scoop. |
| What is your Protease Enzyme Complex? |
This is an enzyme complex consisting of a proprietary blend of many different digestive enzymes, which help in the digestion and assimilation process of amino acids. The HUT rating and product specifics can be found in the product description at the link below:
http://www.trueprotein.com/Product_Details.aspx?cid=25&pid=6788
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| What is the easiest way to reach you guys at Trueprotein? |
| Unquestionably by email, as we will see it within seconds as we are on our computers all day long and are notified when an email arrives. You can also reach us by phone, but due to the loudness of our clean room and warehouse sometimes we do not hear the phone ring. Email is definitely the way to go and it would be very rare you sent us an email during business hours that isn’t answered right away. |
| I sent 2 emails to you and still have not received an answer to my question. |
| We answer every single email that arrives in our email box every day. We have found out thru trial and error that some people have set their spam filters too high on their email service and anything containing a company name (such as trueprotein.com) is filtered out. We most likely are getting your emails (because we have the filters set at the lowest setting) but you are not getting our return email to you. We have also noticed that email providers such as AOL, MSN, yahoo and hotmail have built in filtering systems and again it puts our email to you (containing @trueprotein.com) into your spam folder. |
| Wow creatine ethyl ester has just an awful taste, has it gone bad? |
| Without a doubt, because of how it’s manufactured and derived, CEE is probably the worst tasting supplement around. But on the other hand it works so well for the majority of people. Our recommendation with it is to put it into Crystal Light or (Walmart’s cheaper version of crystal light) Orange Juice flavor and let it sit for about 3 minutes, stir and down it. This seems to do the trick for most people. |
| I live local to your distribution center. Can I come by and pick it up myself. |
| Due to our business license and insurance we are unable to allow for that by law, we are not issued as a retail “walk in” location. |
| If I order my protein in food grade bags what do I put my protein in? Can I store it in these bags? |
| Most people store their protein in large Tupperware type containers for easy convenience. Some even keep their old protein containers or jugs from us and store their protein in them. Our protein will last in the our food grade bags at least 2 years if stored properly in a dry, dark, cool area. Remember UV from the sun and heat can denature protein. |
| Do you ship to P.O. Boxes |
| We currently do not. UPS is our main domestic shipper and they will not deliver to P.O. Boxes. If that is your billing address, please provide us with a physical address for your shipping address so that we can ship your order. If you do not, you will receive an email from us asking for one. |
| Your shipping to Hawaii is extremely high, do you have alternate shipping options? |
Unfortunately the cost of shipping into Hawaii using UPS is extremely costly, however we are more than happy to ship Hawaiian orders using USPS standard parcel shipping if you so desire. In order to have your Hawaiian order shipped via USPS, please make a note in the comments section of the checkout page that you would like the order shipped using USPS, and we will refund the difference in the cost of shipping to your credit card.
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| Are any of your whey or casein proteins from organic or grass fed cows? |
At the current time, none of our whey or casein protein materials are sourced from organic or grass fed cows. We will be looking to incorporate more of these products into our product line in the coming months.
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| What is the shelf life for each of your products? |
Most standard protein, supplement, and carbohydrate materials will have a shelf life of 2 years from the date of manufacturing for optimal results. Liquid products will have varying expiration dates, which will be printed in the batching and lotting information available on the label.
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| Are your protein materials Instantized? |
Yes, most of our protein materials will be Instantized using Soy Lecithin for ease in mixibility.
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| I am lactose intolerant, which products do you carry that are lactose-free? |
We now offer a variety of different options for individuals with lactose-intolerance depending on your degree of sensitivity. Most customers with lactose-intolerance are able to successfully use our Whey Protein Isolate materials, which will only contain trace elements of lactose and not enough to cause a negative reaction. For customers with heightened sensitivity, we recommend using one of the following lactose-free protein alternatives:
Beef Protein Isolate
Gemma Pea Protein
Soy Protein Isolate
Rice Protein Concentrate
Hemp Protein
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| Do any of your flavoring systems contain lactose, wheat, or soy? |
None of our flavor systems will contain any lactose, wheat, or soy ingredients, and they are each entirely vegetarian and vegan safe.
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| I am a vegetarian and/or vegan. Do you offer any vegetarian or vegan protein materials? |
We have seen a dramatic growth in the vegan and vegetarian protein market in recent months. As such, we are now happy to provide the following vegetarian and vegan safe protein products:
Gemma Pea Protein
Rice Protein Concentrate
Hemp Protein
Soy Protein Isolate
Also, none of our flavoring options will contain any animal byproducts whatsoever.
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| Do you offer Certificates of Analysis with each order? |
We do not print hard copies of any of our certificates of analysis to provide in each order unless specifically requested. All certificates of analysis for any of our raw materials are available upon request at any time.
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| I live in an area with hot/cold weather conditions, will my product denature? |
It takes extremely high heats or extremely high humidity and moisture to cause any denaturation to any of our products. It is very rare for any denaturation to occur whatsoever as a result of standard weather conditions during the shipping of our products. Our products can be refrigerated or frozen as well without concern as long as the materials remain properly sealed.
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| Where are your products manufactured? |
The majority of our protein materials are manufactured domestically in the United States, with the exception of the Calcium Caseinate which is sourced from New Zealand, the Hemp Protein which is brought in from Canada, and the PeptoPro which is brought in from Western Europe. None of our protein materials will ever be sourced from China, and each product will be entirely Melamine-free.
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| What are the differences between your various Whey Protein Isolate options? |
The main differences between our various Whey Protein Isolate options are the processing methods by which they are filtered. None of the materials will be processed in a harsh or high-heat environment, however some sources have claimed that the Ion-Exchange processing allows for greater bioavailability while others site the Cold-Filtration method as being the softest filtering environment. The nutritional profiles and amino acid contents of the three materials will be very similar, with small variations.
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| Are your protein products sourced from non-GMO and hormone-free cows? |
All of our milk based products come from some of the highest standard dairy cows in the industry. The regulations the farmers must abide by and deal with are extremely stringent. Most dairies do not use additional hormone materials since they are expensive and are not conductive to the production of milk in dairy cows (these hormones are typically used in beef production). The majority of the cows used to produce the whey and casein in our products will not be grass fed.
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| Why can't I add certain supplement materials in the Custom Mix Generator? |
Certain materials have serving sizes that cannot be accurately achieved in bulk mixes purchased by the pound. There are also specific materials like Caffeine that can be potentially hazardous if improperly dosed, so many of our current supplement options will be unavailable for customization through the site, and must be purchased as bulk free-flow powders.
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| Does your Creatine require loading? |
Our Creatine Ethyl Ester HCL is bonded with esters that allow for assimilation of the material without the addition of any carbohydrate source. Creatine Monohydrate will require a carbohydrate load in order to be effective.
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| What is more effective, L-Glutamine or Glutamine Peptides? |
This has been a long-standing debate for many years, and while there are strong arguments on either side, we do not have proven evidence to support either claim. Each of the two materials will provide similar results.
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| How does True Protein's Amylocel Waxy Maize Starch transport protein materials? |
Though there have been claims that Waxy Maize relies on an insulin spike to transport protein materials into the muscle cells, we promote the supported claims that the material's primary mode of transportation for protein materials is its high molecular weight.
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| What is the nutritional breakdown of my custom mix? |
The nutritional breakdown of your custom mix can be found in the Custom Mix Generator by recreating the mix online.
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| What is the typical recommended ratio of protein to carbohydrates post workout? |
Most users will take the standard ratio of 2:1 carbohydrates to protein materials post workout. As an example, a customer will typically consume 60g of carbohydrates immediately post workout, and follow that material with 30g of protein 10-15m following their carbohydrates.
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| What are the ingredients in your Premium Flavor systems? |
The Premium Flavor line will contain the following list of ingredients:
Ingredients: Natural and artificial coloring and flavoring, Acesulfame Potassium, Sucralose, Modified Food Starch, Silicon Dioxide, Maltodextrin.
These flavor systems will not contain any lactose, soy, wheat gluten, or animal byproducts whatsoever.
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| Are artificial sweeteners or flavors toxic? |
The use of these sweeteners and flavoring ingredients are being used around the world and have been deemed safe for human consumption. Many studies have attempted to prove that the materials are toxic, but that is the choice of the user to define for themselves. Most of our customers do not mind the choice of sweeteners that we currently offer, since we now offer an extensive natural flavoring line using the sweet herbal leaf Stevia.
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| Do you offer gift certificates? |
Yes, we do offer gift certificates which can be found by scrolling over the Products button, scrolling down to Gear, and clicking into the Accessories section.
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| How much is shipping to my location? |
Shipping will be calculated automatically based on weight and distance when you create an account, add all of your items into your shopping cart, and then navigate to the checkout page without necessarily needing to complete the order.
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| Why are your shipping rates so high? |
The rates that are currently being offered through the site are actually less than what we are currently being charged, since the shipping generator does not account for the weight of any containers or packaging materials being added to the protein powders. The rates are based on a flat rate for distance, and then prorated per pound shipped. When ordering in small quantities, the initial flat fee will cause a huge increase in cost per pound to ship, however when ordering in bulk this cost is stretched extremely thin, with orders in excess of 15lbs shipping cross-country for less than $1/lb. Unfortunately, unlike many online retail outlets, we only have a single shipping location in Southern California, so many orders will be shipped cross-country from our company headquarters. We have investigated using flat rate shipping boxes through USPS or switching to FedEx, however considering the bulk nature of our merchandise, both options have proven to be even more expensive.
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| I am an international customer attempting to create an account online, but my country isn't recognized? |
The USPS shipping generator has difficulty with a select few countries that we do offer shipping into. When ordering in the UK, please be sure to select either England, Ireland, or Scotland respective to your current location in order to avoid difficulty. Customers in other nations like Serbia which may experience difficulty in creating an account online can contact our customer service team for assistance.
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| Can you modify the price on my international invoice so I will not be charged by customs? |
We are unable to modify or adjust any of the information on any outgoing orders. All order information will be posted on the exterior of the package for customers to review in order to ensure the timely delivery of your package.
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| Can I use more than one promotion or discount code? |
We only allow for a single promotion or discount code to be applied to any one order at a time. Promotional codes and discount codes cannot be stacked.
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| I would like to be added/removed from your newsletter. |
Please contact us directly at admin@trueprotein.com with any requests related to our automatic mailings.
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| Are your Vitamin and Mineral Mix or Protease Enzyme Complex vegetarian and vegan friendly? |
The Protease Enzyme Complex additive will entirely vegan and vegetarian safe. The digestive enzymes that make up our Protease blend consist of a range of bacterial cultures, however it will not contain any animal byproducts whatsoever. The Vitamin and Mineral Mix does contain one or two ingredients that may not be considered vegan and vegetarian friendly. The complete breakdown of these ingredients can be found elsewhere in this FAQ.
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| I am attempting to track my Canadian shipment, but UPS is unable to locate the package. |
We are currently using a new shipping method through UPS that requires the packages to be moved in a single consolidated freight shipment until the load crosses the border into Canada, at which time UPS will scan and receive each of the individual packages and the tracking number you have been provided will go into effect. If you have received tracking for this package, it will generally be traceable through www.ups.com after 3-5 business days.
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| Do the Recession Whey Protein powders come flavored? |
The Recession Whey Protein Concentrate, Recession WPC/WPI, and Recession Ultra Whey Blend are each sold pre-packaged in 25lb increments and are entirely unflavored. These materials are not customizable, and cannot be flavored. This is how we are able to lock in the low price to our customers. If you would like flavoring for these materials, you can purchase Flavor Packs available in either the Proteins or Accessories sections on the website.
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| What are the ingredients in your standard Unsweetened flavoring options? |
The standard Unsweetened flavoring options will be left completely unsweetened unless you select a sweetener in the Sweeteners drop down menu that appears below the Flavoring drop down menu. The ingredients for the Unsweetened flavors are:
Natural and Artificial flavoring, Modified Food Starch, Silicon Dioxide, Maltodextrin.
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| How many calories and carbs are added when I select one of your flavoring options? |
Selecting any of our various flavoring and sweetening options will cause a slight increase in the carbs and calories of the mix. For each 30g serving, the added flavoring and sweetening ingredients will increase the nutritional content of the mix by the following values:
Calories: 4.67
Carbs: 1.14g
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| How many grams are in a pound of protein? |
One pound of protein is equal to 454g.
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| I added 5% of a certain product into my custom mix. What will this equal in grams? |
Our standard serving size as it appears in the supplement facts in the Custom Mix Generator is 30g. If you are using this 30g measurement as your standard serving size, each 5% increment added into the mix using any of our customizable options will equate to 1.5g of material per serving.
If you are developing a mix with a larger or smaller serving size, you can calculate the gram inclusion rate of each ingredient using the following formula:
Multiply the total serving size by the percentage of inclusion for the gram inclusion rate per serving. Ex. If you are developing a mix with a total serving size of 50g, and you are including 50% Whey Protein Concentrate, 25% Whey Protein Isolate Cold-Filtration, and 25% Dextrose, you will calculate the serving size as follows:
50 x 0.50 = 25g Whey Protein Concentrate
50 x 0.25 = 12.5g Whey Protein Isolate Cold-Filtration
50 x 0.25 = 12.5g Dextrose
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| I am allergic to Soy. Do you offer any Soy-free proteins? |
We have an expanded line of Soy-free protein powders for individuals with a sensitivity to Soy. Please note that most of our protein materials are instantized using Soy Lecithin, with the following exceptions:
Gemma Pea Protein
Rice Protein Concentrate
Hemp Protein
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| I am allergic to Wheat Gluten. Which of your products contain Wheat or Wheat Gluten? |
None of our protein, carbohydrate, or flavoring materials will contain any form of wheat or wheat gluten. The only product that contains wheat gluten will be our Glutamine Peptides, which is maintained in an isolated storage unit within our clean room facility to remove any risk of cross-contamination. Wheat gluten products are manufactured within our facility.
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| I did not receive the nutritional information on the label of my product. Why is this? |
In order to cut down the end costs to our customers, we have provided all of the nutritional information for any of our customizable products online through the website. Each product ordered through the site will be labeled with the contents of the mix, the flavoring and additives that have been selected, and the quantity of each raw material.
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| Do you offer price matching? |
We pride ourselves on offering the highest quality materials in the protein and supplements industry at the absolute lowest price. We are willing to consider any price matching from other companies, however the price match must be for a comparable product of equal quality. We cannot guarantee a price match on products of inferior quality.
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| What are the bases for your Vitamins and Minerals in your Mutli-Vitamin and Vit/Min Mix? |
Our vitamin and mineral ingredients are only sourced from the highest quality raw material bases found below:
Vitamin A (As Beta-Carotene)
Vitamin C (As Calcium
Ascorbate)
Vitamin D (As
Cholecalciferol)
Vitamin E (As D-Alpha
Tocopheryl Succinate)
Vitamin K (As
Phytonadione)
Thiamin (Vitamin
B1)(As Thiamin Hcl)
Riboflavin (Vitamin B2)
Niacin (As
Niacinamide)
Vitamin B6 (As Pyridoxine
Hcl)
Folic Acid
Vitamin B12
(As Cyancobalamin)
Biotin
Pantothenic Acid (As D-Calcium Pantothenate)
Calcium (AS ASCORBATE, CITRATE)
Iron (As Iron
Citrate)
Iodine (From Kelp)
Magnesium (As
Magnesium Citrate)
Zinc (As Zinc Picolinate)
Selenium (As
L-Selenomethionine)
Manganese (As Manganese, Citrate)
Chromium
(CHROMATE)(AS CHROMIUM POLYNICOTINATE)
Potassium (As Potassium
Citrate)
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| What percentage of WPC, WPI, and Hydro Whey are included in your Recession Whey line? |
The Recession Whey Protein line consists of three proprietary blend protein materials that come pre-packaged in bulk 25lb increments. The nutritional profiles for each mix have been listed in the product descriptions, however we have not been given the specific product inclusion rates from the manufacturer, so we are unable to provide exact percentages of inclusion for the individual raw materials.
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| Can your products be used in cooking? |
Many customers currently use our products to increase the protein content in many of their meals. For the best tasting results, we typically recommend using the Whey Protein Isolates. The protein materials should not denature much in temperatures below 400 degrees F.
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| Are casein materials normally chalky? |
Yes, most casein materials will have a much chalkier mouthfeel than the standard whey proteins.
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| What is the breakdown of ingredients in your Milk Protein Isolate? |
Our Milk Protein Isolate contains the industry standard 80/20 ratio of Micellar Casein to Whey Protein Isolate.
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| How many grams of material will a standard teaspoon provide? |
A standard teaspoon will provide approximately 3-5g of raw material depending on the density of the material.
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| What is the best way to measure supplement materials with mg serving sizes? |
There is no way to accurately measure some materials with small serving sizes of less than a single gram using a volumetric measuring device. For materials like Caffeine, Yohimbine HCL, or other potentially hazardous materials, we highly recommend purchasing a gram-sensitive scale to ensure that the materials are being dosed properly.
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| What are the gram inclusion rates of the supplements in your Pre-Made Supplement products? |
Our Pre-Made Supplement products like the Buzz Saw, NO Reload, or BCAA Boost are proprietary blends we have created using our own formulas. As such, we are unable to release the specific formula, though the ingredients have been listed in the product descriptions in descending order. We can reveal that the products containing caffeine will contain 250mg of caffeine per serving, and that each of the other ingredients have been added in proven-effective amounts to maximize results and performance.
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| What is the Glycemic Index of your Waxy Maize Starch? |
Unfortunately we do not have an exact number or range for the Glycemic Index on this particular product, however it falls into the lower end of the spectrum.
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| Which of your carbohydrates register highest on the Glycemic Index? |
The standard Dextrose and Maltodextrin materials will rate highest on the GI scale, however we now offer Trehalose and Whole Grain Brown Rice Carbohydrate materials that will have similar glucose bonds with high GI ratings.
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| I am on the road all day. Can I mix all of my protein in the morning and drink it throughout the day? |
Typically most protein materials can be mixed in liquid for a period of approx 24hrs without experiencing any denaturation.
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| What are the ingredients in your Natural Premium flavor systems? |
The Natural Premium Flavor line will contain the following list of ingredients:
Ingredients: Natural coloring and flavoring, Stevia natural herbal sweetener,
Maltodextrin.
These flavor systems will not contain any lactose, soy, wheat gluten, or animal byproducts whatsoever. |
| What is the breakdown of your Vitamin and Mineral protein additive? |
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The following content is added to each pound of raw material purchased when selecting the Vitamin and Mineral Mix additive:
vit a 3000iu
vit c 175mg
vit d 130iu
vit e 130iu
vit k 10mcg
vit b1 17mg
vit b2 17mg
niacin 17mg
vit b6 17mg
oleic acid 260mg
vit b12 175mcg
biotin 17mcg
calcium 27mg
iron 3.3mg
mag 3mg
zinc5mg
sel 17mcg
mang 33mcg
chro 33mcg
potas 7mg
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| I just attempted to track my package, and I am being informed that the "Billing information has been received".. |
If the order was processed during the same business day, the tracking number will go into effect as soon as UPS scans and processed the package. Our UPS pickup time is at 4:00PST. If the order was shipped over 48hrs ago and you are still receiving this message, please feel free to contact our customer service team and we will be sure to look into the situation immediately.
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| Do your products come sealed? |
In order to keep end user costs down to our customers, we do not provide exterior heat seals in our packaging. We do however offer pressure-sensitive lining in each of our lids that will create an air tight seal for safety purposes. Each of our products are shipped direct to customer immediately after the raw materials have been processed in our clean room facility, so there is no chance for tampering or mishandling of any of our products.
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| Does True Protein offer private labeling services or wholesale pricing? |
True Protein 's private labeling services have now split into a separate and unique custom manufacturing company called Primarch Manufacturing that will be handling all of the private labeling and wholesale services to our larger customers. For orders of less than 200lbs, please be sure to process your orders through True Protein. All other private label and wholesale inquiries can contact Primarch Manufacturing directly at carl@primarchproducts.com.
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| Do you offer an affiliate program or sponsor athletes? |
True Protein offers a referral program that allows our customers to win FREE product by referring new customers to our website. Requests to join the referral program can be forwarded to admin@trueprotein.com. Please be sure to review the complete list of rules and regulations prior to contacting our team:
True Protein Entrepeneurers:
First: We have no problem with you using
your 5% discount code to purchase
Trueprotein.com products for yourself, but
in no way will this be totaled
into your 300.00 tally. We are doing this for
you (free protein) and us to
develop a larger customer base. We are very
savvy about how people can
take advantage of this offer, so please don't
disappoint us, lets make this
beneficial for both parties. We will have no
hesitation to delete
someone's discount code who is not playing by the
rules. If after a certain amount of months we find that someone is only using
the discount code for themselves only, we will delete it as thats not what it
was intended for.
The general setup:
1) We will issue you your
very own 5% off discount code that we will select
for you. With this code,
the premise is, you give this to your friends,
family, or anyone you feel
would be interested in our products. You may
use this discount code for your
own personal use, but this does not count to
your total tally. In the future
we might give everyone a certain discount code for themselves and a different
one for their customers they bring to us as its much easier to track that
way.
2) You will be rewarded with 8lbs of any type of protein/mix you
like with
our Trueprotein flavors and sweeteners. BSL flavors cost 1.50 a lb
of protein and we make no profit on that and are not included. All you need to
do is have your customers use
your discount code when they order, once their
combined order cost amounts
to 300.00 (minus the shipping), you will receive
the protein. This deal is ongoing, and continues after you have reached the
300.00 mark, and then the tally starts over.
3) WARNING...Please, at no
time will you be allowed to do any type of
spamming to promote
Trueprotein.com. This means email spamming, messageboard spamming, private
message spamming, or any type of annoying
advertising ploy (you know what is
right from wrong here). We do not want
any complaints, so please be
responsible with this. If we hear complaints
we reserve the right to revoke
your discount code.
4) Monthly winners will be posted on both intensemuscle.com and the true
protein forums on the 11th and 12th of every month. Emails will NOT be sent out,
so be sure to check the forums.
VERY IMPORTANT******) We want new
customers, not previous customers that we already have...if a persons name or
address is already in our database because they bought protein from us
previously, and they try to use your discount code now, in no way will that be
added to your tally. Thats not a new customer, thats a current customer of ours.
We are going to be very strict on that. Only new customers you bring to us will
count toward your tally.
Remember any orders that go to your own address
whether you order for yourself or your friends dont count in your tally. We have
to be strict with that after a person tried to dupe us into telling he was
continually buying for his freinds (it was for himself)
Let us know
that you want to proceed and we will get your discount code
right out to you
after you give us your contact info below--contact carl@trueprotein.com
As well please provide us with your
full name, shipping address, and email, so we can keep track of everyone.
Thanks!
Dante and Doug
PS: If you refer someone to
Trueprotein and they forget to use your discount code, we really cant do
anything about that, its out of our control, so please try to make sure they use
your discount code on your end ok--thanks
******Sidenote: very
important, because of the exchange rate between Canada and the United States,
the total that Canadian customers have to reach is 360.00-380.00 dollars
depending on exchange rate. We pay shipping on any participant who is in the US
or Canada but if someone lives in any other nation they have to pay the shipping
on the free 8lbs of protein
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| Do you offer military discounts? |
True Protein is very proud to support our active and retired military; all military personnel can use discount code "MILITARY" to save an additional 5% off of their entire order by adding the discount code to the promotion code box at the checkout page.
|
| Will adding the Protease Enzyme Complex affect the taste of my mix? |
The Protease Enzyme Complex has a very pungeant taste and odor, and will alter the taste of the mix slightly. Please be advised of this before adding the material to your protein and carbohydrate powders.
|
| How can I have my e-mail address removed from the newsletter? |
| By creating an account through www.trueprotein.com, you consent to have
your e-mail address added to our weekly newsletter. If you would like
to have your information removed from our weekly mailings, please
contact us directly at admin@trueprotein.com. |